Use of products and services of Smart Box & GeoPortal
Smart Box & GeoPortal makes no warranties of any kind, either expressed or implied, including but not limited to warranties of merchant ability, representation, suitability of its products and services for any particular purpose, of title, or of non-infringement of third party rights; nor does Smart Box & GeoPortal assume any liability whatsoever arising out of the application or use of any product or service.
The products sold hereunder, and any other products sold by Smart Box & GeoPortal have been subject to limited testing and should not be used in any application that can result in death, injury, or property damage. Any performance specifications are believed to be reliable but not verified. The buyer shall not rely on any data and performance specifications provided by Smart Box & GeoPortal. It is the Buyer´s responsibility to independently determine the suitability of any products and to test and verify the same. Any modifications of the products are strictly forbidden, and Smart Box & GeoPortal will bear no liability whatsoever for the results of such modifications.
The information provided by Smart Box & GeoPortal hereunder is provided “as is, where is” and with all faults, and the entire risk associated with such information is entirely with the buyer. Information provided in this document is proprietary to Smart Box & GeoPortal, and Smart Box & GeoPortal reserves the right to make any changes to the information in this document or to any products and services at any time without notice.
All delivery dates are approximate. Smart Box & GeoPortal shall not be liable for any losses or damages resulting from delays or failures to deliver due to fires, floods, accidents, strikes, slowdowns, wars, acts of terrorism, riots, acts of God, embargoes, priorities, government orders or restrictions, transportation delays, equipment failure, delays by suppliers of materials, or any other causes beyond Smart Box & GeoPortal S.A.‘s control. In the event of such a delay, the delivery date shall be extended by a period equivalent to the time lost due to the delay.
LoRaWAN Infrastructure Access and Alert Limitations
Gateway Access: The LoRaWAN gateways provided as part of our service are managed infrastructure components. Clients do not have direct administrative access to these gateways.
Gateway Alerts: All alerts and notifications related to gateway status, performance, or issues are generated and managed through our proprietary LoRaWAN network infrastructure. Clients do not have direct access to this alert generation system.
Management Rights: We reserve the right to manage, configure, and secure these gateways and associated alert systems as necessary to maintain the integrity, security, and performance of the network.
Information Provision: Relevant gateway status information and critical alerts will be communicated to clients through our designated support channels (emails, phones calls, and support desk).
Gateway Backhaul: We guarantee stable and continuous communication via cellular backhaul only. Alternative backhaul methods such as ethernet backhaul are not supported or guaranteed. Clients acknowledge that the reliability and performance of the LoRaWAN infrastructure are contingent upon cellular network availability and performance.
Warranties on Equipment
The equipment (sensors, gateways, and accessories) has a one (1) year limited manufacturer´s warranty against defects in materials and manufacturing.
This limited warranty does not cover damage, deterioration, or malfunction resulting from alteration, removal from the original installation location, modification, improper or unreasonable use or misuse, neglect, exposure to excess moisture, fire, lightning, power surges, or other acts of nature. This limited warranty does not cover damage, deterioration, or malfunction resulting from repairs attempted by anyone unauthorized by Smart Box & GeoPortal S.A. to make such repairs.
Smart Box & GeoPortal S.A. is not liable for any consequential damages arising from the use of the supplied equipment. The maximum liability of Smart Box & GeoPortal S.A. under this limited warranty shall not exceed the actual purchase price of the equipment.
Service Availability of the Portal, MQTT Server, and API
Smart Box & GeoPortal provides a minimum service availability of 99.5% on the portal, MQTT server, and the API. Interruption of service may occur for up to 200 minutes a month due to server maintenance or unexpected temporary connection issues.
Smart Box & GeoPortal is not liable for any claims, loss, damages, or cost which may result from the interruption of service.